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Posts Tagged ‘offshore outsourcing to the philippines’

The Lowdown on Outsourcing Services

Wednesday, July 15th, 2009

Outsourcing services have long been a strategy of some of the world’s most successful businesses. With the current economic crunch, outsourcing services can spell the difference between whether your company survives or be dragged down.

The biggest reason to consider outsourcing services to third parties is that it allows you to substantially save on administrative costs and overhead. You do not have to pay for a team to handle accounting, payroll, and other similar services in your company. You do not have to expand your offices to accommodate all these people. You do not have to shoulder additional expenditures on office equipment, furniture and utilities.

Additionally, you will not have to worry about hiring and then subsequently training people to do these tasks for you and your company. Instead, you get highly trained and experienced professionals to do these miscellaneous tasks for you. Outsourcing services to other organizations guarantees that your tasks are being done by a team of experts who have been doing the same thing for other companies for years. And because of that, outsourcing companies and their people have the best know-how and strategies for the tasks. In effect, you get the best possible work done at tremendous savings.

With the right outsourcing company, you can easily have a team who can do your tasks efficiently and competently. They usually charge by the hour, so you do not have to pay extra for the times when they are not working for you.

Companies that provide outsourcing services allow you to focus on your core businesses. You should not have to worry about recruitment, training, payroll matters, miscellaneous tasks, or even getting your presence on the Internet. Instead, you could focus on closing that big deal, building great business networks or improving your product designs. In short, you get more time to focus on building your business. If it does not add value to your business but is a necessary part of it, then consider outsourcing.

With the advent of the Internet and the overall improvements in technology, outsourcing is not just an option for big companies. You would be very surprised that small and medium-sized companies, and even entrepreneurs, have been availing of outsourcing services and have found tremendous success because of it. Outsourcing is now available to everybody and anybody interested. Further, there is really no odd jobs that you can not outsource; you can outsource just about any function you might have.

Why Put Call Centers in Cebu VS Other locations in the Philippines

Wednesday, April 29th, 2009

The Philippines, compared to other Asian countries, has always been the top choice for overseas outsourcing companies. And Cebu, being the IT hub of the country, has become the primary destination for these companies.

One might wonder why, despite the number of other viable options in the country such as Metro Manila, overseas outsourcing companies are setting up call centers in Cebu.

Manila is known to be the economic and political capital of the Philippines. Shareholders, however, do not find Manila’s image appealing precisely because of that very reason. Investors have always sought to avoid economic and political turmoil, thus, they have opted to establish their businesses in another emerging city — Cebu. The government, having become aware of this trend, has transferred some of its political power outside Manila, setting up a presence in Cebu and subsequently making the city the center of political power in the Visayas and Mindanao regions.

Another possible reason why investors are opting to set up call centers in Cebu is the current state of Manila itself. Metro Manila is known to have a very high degree of air pollution, with 66 micrograms of particles per cubic meter. This value, compared with Cebu City’s 45 micrograms, makes Cebu a better place to live in. Manila is also known for its heavy traffic jams — a 20-minute trip may stretch out to an hour, maybe even more, especially during rush hour. Traffic as heavy as that experienced in Manila is very rare in Cebu.

Based on a study conducted by Grant Thornton, Cebu is one of the top cities noted in the Top 50 Emerging Global Outsourcing Cities list. This list is an assessment of global outsourcing destinations in relation to their capacities as service delivery centers. Cebu City has one of the highest over-all ratings on scale and quality of workforce, business catalyst, costs, infrastructure, risk profile, and quality of life.

According to the same study, Cebu City is ranked eighth in the list of Top 10 Asian Cities of the Future by the Foreign Direct Investment (FDI), a magazine of the Financial Times Group. Additionally, the same magazine ranked Cebu fourth in the list of 10 Most Cost-Effective Cities, seventh in the Best Quality of Life Category, and second in Development and Promotion, next only to Singapore.

The city’s strengths lie in key processes in the BPO industry such as customer service, finance and accounting, and HR services. In addition to this, Cebu ranks high because of its strong infrastructure, stellar literacy rate (which is at 97%), and excellent quality of living — all of which translate into better workers and lower staff turn over rates.

The city is very accommodating to businesses and can provide a thriving environment for BPO offices. And with this, 17 BPO companies or call centers have established their offices in Cebu as of early 2008.

Advantages of Offshore Outsourcing to the Philippines

Monday, April 27th, 2009

In an effort to stay competitive in today’s aggressive economy, companies are turning more and more to offshore outsourcing. The following are reasons why companies are turning to the Philippines for their offshore outsourcing needs.

• The cost savings, between 20% to 40%, represents a significant, sometimes in millions of dollars for these companies.
• Offshore outsourcing can mean your business is working for you 24 hours a day because of the difference in time zones.
• The Philippines has a vast talent pool of English speaking college graduates due its very high literacy rate of ninety-two point six percent (92.6%) and its more than eighty-six (86) IT universities and colleges nationwide.
• Filipinos fluently adopt accents and taxonomy, easily grasping American idioms and usage.
• Education, business, medicine and government use English as the official language.
• The Philippines is the most Westernized country among all Asian countries that provide offshore outsourcing, studies show.
• As a former US colony, its education and political systems were patterned after those of the United States, and their admiration for all things American goes beyond just mere socio-political structure.
• The Philippines has benefitted from having housed two decommissioned US military installations, Clark Air Force Base and Subic Naval Port. The country has outstanding trans-pacific communication infrastructure with a exceptional amount of voice/data communication bandwidth.
• The country is recognized as having one of the best telecommunication infrastructures in the whole Asian region, emerging as the top location for off shore outsourcing companies. Your offshore outsourcing partner in the Philippines can now be managed via videoconferencing links, internet-based collaboration tools, and standardized business application.
• Filipinos are healthier, more loyal to their employers, and have better language skills than all other offshore outsourcing countries such as India, according to recent studies by Kelly Services recent study in partnership with Singapore-based ACA Research, Inc. The same study shows that Filipinos take less time to train, which means foreign-based employers spend less for training.

With its capabilities, knowledge, language, the culture, and the infrastructure, the Philippines offers the best possible environment for achieving your organizations offshore outsourcing goals.