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Posts Tagged ‘offshore it outsourcing’

Why You Should Get SalesForce.com System Administrator Services

Thursday, July 16th, 2009

Maybe you are familiar with Salesforce.com system administrator services?

Maybe not. Saleforce.com’s suite of customer relationship management applications are admittedly very complex. Fortunately, there are companies that offer systems administration support for its CRM applications.

From installation, operation, troubleshooting and repair, to maintenance, customization and deployment, Salesforce.com system administrator services make sure that you are able to maximize the software you acquired from SalesForce.com. It is like having dedicated personnel focused on running, maintaining and troubleshooting your customer relationship management applications.

At a fraction of the cost of having an in-house systems administrator, outsourced Salesforce.com system administrator services basically give you comprehensive support and provides you with an administrator who knows your company’s customer relations goals, is well versed with your business, best practices and resources. This ensures that you are able to use your applications without hitches, lessen your downtime and guarantees the efficient running of your company’s customer service.

In short, you get to work with experts that know the system inside out. No more hiring in-house tech support personnel who could very well be a novice when it comes to Saleforce.com systems. No more training external people. Plus, no more worrying about putting important and classified customer data in danger of being wiped out or compromised. You will appreciate the savings in cost and the peace of mind you get! Further, you can reallocate your resources and spend these savings on some other things that are more vital to your success.

Further, when you outsource a team of experts focused solely on Salesforce.com system administrator services, you are assured of a high level of competence, because of this focus. It is what they do day in, day out.

Depending on the level of support you avail, what you get is priority toll-free phone support 24 hours a day, 7 days a week, as often as you need it. Response is guaranteed within as short as two hours to two business days! What is more, Salesforce.com system administrator services also helps you avoid any problems by providing preventive maintenance and annual health checks.

Most importantly, Salesforce.com system administrator services enable you to adapt to the changing times. Businesses change, customers change, the economy changes. A business environment can be very dynamic and the only way for you to succeed is to constantly evolve and address those changes and the challenges it brings head on. With Salesforce.com system administrator services, you are sure that you can tailor fit your Salesforce.com customer relationship management application to suit your changing business needs. Their post-deployment configuration and advanced optimization features guarantees that you are able to meet these changes head on and provide you with the means to address these changes.

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Why Put Call Centers in Cebu VS Other locations in the Philippines

Wednesday, April 29th, 2009

The Philippines, compared to other Asian countries, has always been the top choice for overseas outsourcing companies. And Cebu, being the IT hub of the country, has become the primary destination for these companies.

One might wonder why, despite the number of other viable options in the country such as Metro Manila, overseas outsourcing companies are setting up call centers in Cebu.

Manila is known to be the economic and political capital of the Philippines. Shareholders, however, do not find Manila’s image appealing precisely because of that very reason. Investors have always sought to avoid economic and political turmoil, thus, they have opted to establish their businesses in another emerging city — Cebu. The government, having become aware of this trend, has transferred some of its political power outside Manila, setting up a presence in Cebu and subsequently making the city the center of political power in the Visayas and Mindanao regions.

Another possible reason why investors are opting to set up call centers in Cebu is the current state of Manila itself. Metro Manila is known to have a very high degree of air pollution, with 66 micrograms of particles per cubic meter. This value, compared with Cebu City’s 45 micrograms, makes Cebu a better place to live in. Manila is also known for its heavy traffic jams — a 20-minute trip may stretch out to an hour, maybe even more, especially during rush hour. Traffic as heavy as that experienced in Manila is very rare in Cebu.

Based on a study conducted by Grant Thornton, Cebu is one of the top cities noted in the Top 50 Emerging Global Outsourcing Cities list. This list is an assessment of global outsourcing destinations in relation to their capacities as service delivery centers. Cebu City has one of the highest over-all ratings on scale and quality of workforce, business catalyst, costs, infrastructure, risk profile, and quality of life.

According to the same study, Cebu City is ranked eighth in the list of Top 10 Asian Cities of the Future by the Foreign Direct Investment (FDI), a magazine of the Financial Times Group. Additionally, the same magazine ranked Cebu fourth in the list of 10 Most Cost-Effective Cities, seventh in the Best Quality of Life Category, and second in Development and Promotion, next only to Singapore.

The city’s strengths lie in key processes in the BPO industry such as customer service, finance and accounting, and HR services. In addition to this, Cebu ranks high because of its strong infrastructure, stellar literacy rate (which is at 97%), and excellent quality of living — all of which translate into better workers and lower staff turn over rates.

The city is very accommodating to businesses and can provide a thriving environment for BPO offices. And with this, 17 BPO companies or call centers have established their offices in Cebu as of early 2008.

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Advantages of Offshore Outsourcing to the Philippines

Monday, April 27th, 2009

In an effort to stay competitive in today’s aggressive economy, companies are turning more and more to offshore outsourcing. The following are reasons why companies are turning to the Philippines for their offshore outsourcing needs.

• The cost savings, between 20% to 40%, represents a significant, sometimes in millions of dollars for these companies.
• Offshore outsourcing can mean your business is working for you 24 hours a day because of the difference in time zones.
• The Philippines has a vast talent pool of English speaking college graduates due its very high literacy rate of ninety-two point six percent (92.6%) and its more than eighty-six (86) IT universities and colleges nationwide.
• Filipinos fluently adopt accents and taxonomy, easily grasping American idioms and usage.
• Education, business, medicine and government use English as the official language.
• The Philippines is the most Westernized country among all Asian countries that provide offshore outsourcing, studies show.
• As a former US colony, its education and political systems were patterned after those of the United States, and their admiration for all things American goes beyond just mere socio-political structure.
• The Philippines has benefitted from having housed two decommissioned US military installations, Clark Air Force Base and Subic Naval Port. The country has outstanding trans-pacific communication infrastructure with a exceptional amount of voice/data communication bandwidth.
• The country is recognized as having one of the best telecommunication infrastructures in the whole Asian region, emerging as the top location for off shore outsourcing companies. Your offshore outsourcing partner in the Philippines can now be managed via videoconferencing links, internet-based collaboration tools, and standardized business application.
• Filipinos are healthier, more loyal to their employers, and have better language skills than all other offshore outsourcing countries such as India, according to recent studies by Kelly Services recent study in partnership with Singapore-based ACA Research, Inc. The same study shows that Filipinos take less time to train, which means foreign-based employers spend less for training.

With its capabilities, knowledge, language, the culture, and the infrastructure, the Philippines offers the best possible environment for achieving your organizations offshore outsourcing goals.

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