How Outsourcing with Traffic Support Works
Business process outsourcing is the subcontracting of services or operations to a third-party company. Referred to as online outsourcing, we typically provide services executed with the following resources; fax, email, scanner, voice over IP. With redundant connectivity, segregated data and voice channels, our outsourcing solution can satisfy your need for a call center or professional outsourcing solution.
Today, integrating an international outsourcing partner into your business model is an easy process. A web based client login system keeps all your information centrally located as part of a personalized solution. A dashboard keeps track of your employees logging in and out, posting scheduling, as well as updates.
Traffic Support takes special care in providing employees that fit into your organization. We recruit candidates with the proper qualifications, and compatible corporate culture. It is our goal to make the process of outsourcing services as simple and expeditious as possible.
How to get started
1. Define personnel needs. Through careful analysis of your operations, interviews with the management and executive teams, we identify your existing conditions and learn about your organization. Together we define the processes that you want to have performed and determine the true costs and impacts.
2. Customized Solution. After thorough consultation and analysis, we provide functional plans that include; the recommended number of agents, skill sets, pricing, step by step operational integration instructions, and a timetable for completion.
3. Recruiting. Pulling from our database of previously interviewed candidates, our local network, and a positive local reputation we recruit candidates.
4. Interviewing and Screening. Our Human Resources department puts each candidate through 3 levels of interviews including; background checks, reference checks, 3rd party proficiency tests, and query targeted at finding hard working, trustworthy, and professional candidates.
5. Hiring. We present the best candidates to our client for a final screening. Only with client approval will an employee start working on a campaign.
6. Training. Each new hire goes through orientation which includes; an introduction to our company’s tools and resources, how to effectively work remotely, and documentation of tasks.
7. On-site management. An on-site manager insures that your employee is on task, oversees performance appraisals, and initiates discussions on strategies for improving performance.